The Company subscribes to the open-door policy. You may bring a complaint to your supervisor for resolution. When matters cannot be handled on an informal basis, the Company has established a formal procedure for a fair review of any work-related controversy, dispute or misunderstanding. A complaint may be brought by one or more employees concerning any work-related problem where the complaint has not been satisfactorily resolved in an informal manner.

Step 1 - The complaint must be submitted in writing to management or designee within three (3) working days of the incident. A written request for a meeting must be submitted simultaneously. Generally, a meeting will be held within three (3) working days of the employee's request depending upon scheduling availability. Witnesses will be allowed as necessary. If the problem is not resolved during this meeting management or designee will give the worker a written resolution within three (3) working days. If the worker is not satisfied, the worker may proceed to Step 2.

Step 2 - If the worker is not satisfied after Step 1, the employee may submit a written request for review of the complaint and Step 2 solution to his/her designee. Such a request must be made within three (3) working days following the receipt of the Step 1 resolution. The appointed representative will review the complaint and proposed solution and may call a further meeting to explore the problem. This meeting is to be attended by the employee concerned, the employee's immediate supervisor, and any other employee of the Company whom the aggrieved employee chooses. The appointed representative will render the final decision within ten (10) working days after receiving the Step 2 request, assuming scheduling availability. The decision will be given to the employee in writing and will become part of the employee's personnel file.